Safe Air LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website at safeairtexas.com, request service, or interact with our AI chat and phone assistant.
1. Information We Collect
When you request service, chat with our AI assistant, or contact us through our website, we may collect the following information:
- Full name, phone number, email address, and service address submitted via our contact or service-request form
- Chat, SMS, and call transcripts — and, for phone calls, call recordings — exchanged with our AI assistant or team
- Device and browser information collected automatically when you visit our website (IP address, browser type, pages visited)
- If you become a customer, service and appointment history related to work performed at your property
2. How We Use Your Information
We use the information we collect to:
- Respond to your service request and answer questions about our HVAC services
- Schedule appointments and send related reminders
- Operate and improve our AI chat and phone assistant for prospective and existing customers
- Improve our website and customer service
- Comply with legal obligations
We do not sell your personal information to third parties.
3. SMS / Text Messaging
By providing your phone number and checking the SMS consent box on our contact form, you agree to receive text messages from Safe Air LLC regarding your service request and follow-up communications. Message and data rates may apply. Message frequency varies. You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us at (281) 305-9493 or info@safeairhouston.com.
We do not share your phone number with third parties for their marketing purposes.
4. Data Retention
We retain your contact information for as long as your relationship with Safe Air LLC is active or as required by law. You may request deletion of your data at any time by contacting us at info@safeairhouston.com. We will process your request within 30 days.
5. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- With service providers who assist us in operating our business (e.g., the conversational AI, telephony, and CRM platforms that power our website and scheduling) under strict confidentiality agreements
- When required by law, court order, or governmental authority
- To protect the rights, property, or safety of Safe Air LLC, our customers, or others
6. Cookies & Tracking
Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality of the website.
7. Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
8. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
9. Contact Information
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us: