These Terms of Service ("Terms") govern your use of the Safe Air LLC website located at safeairtexas.com and your engagement with our residential HVAC services. By accessing our website or requesting service, you agree to be bound by these Terms.
1. Use of Our Services
Safe Air LLC provides residential HVAC services — heating and cooling installation, repair, and maintenance, duct design and replacement, insulation, indoor air quality, and water heaters — in the Greater Houston, TX area.
- Service scope, scheduling, and pricing are confirmed with you directly by our team before any work begins
- Safe Air LLC does not publish standard pricing — figures discussed on a call are not binding until confirmed in writing
- Our website includes an AI chat and phone assistant (Amy) that can answer questions and help schedule service, but all HVAC work is performed in person at your property
- Safe Air LLC makes no guarantee of a specific repair outcome, energy savings, or completion timeline beyond what is confirmed in writing
2. Service Requests & Scheduling
- Service requests submitted through our website are not confirmed until you receive a confirmation call or message from our team
- We will make every effort to honor your requested appointment time; scheduling is subject to availability and technician capacity
- Requesting service through our website is not a purchase commitment and does not create a binding service agreement until confirmed
3. SMS Communication Terms
By submitting a service request and providing your phone number, you consent to receive automated and non-automated text messages from Safe Air LLC at the number provided. These messages may include appointment reminders, follow-ups, and scheduling confirmations.
- You can opt out at any time by replying STOP to any message
- Reply HELP for assistance
- Message and data rates may apply
- Consent to receive SMS is not a condition of purchasing any service
For full SMS program details, please visit our SMS Terms page.
4. Payment Terms
- Safe Air LLC does not publish standard pricing; billing terms are confirmed in writing before any service begins
- Nothing is charged automatically as a result of browsing this website or requesting service
- All prices, where agreed, are in US Dollars
5. Service Description & Disclaimers
Safe Air LLC provides residential HVAC installation, repair, and maintenance services. General terms include:
- Service scope and pricing are specific to your home's system, its condition, and the work agreed upon with your technician
- Safe Air LLC does not guarantee that a given repair will resolve every symptom without further diagnosis
- Specific service-level terms, if any, are provided in writing at the time a service agreement is signed
- Safe Air LLC makes no implied warranties beyond those stated in writing in a signed service agreement or applicable manufacturer warranty
5a. Advertised Claims & Marketing Disclaimers
The following disclaimers apply to all advertising, promotional materials, and statements made on this website or by our representatives:
- Appointment Availability: Scheduling is offered as a best effort and is subject to technician availability. It is not guaranteed and Safe Air LLC shall not be liable for any damages resulting from an inability to schedule a specific appointment time.
- Response Times: Our 24/7 emergency response availability describes general operating hours, not a specific guaranteed arrival or response time for any individual call.
- Pricing: Safe Air LLC does not publish standard pricing. Any figures discussed verbally are non-binding until confirmed in a written estimate or invoice.
- Service Descriptions: Statements describing our services are general descriptions. The actual scope of work depends on the condition of your specific system and home, as assessed by a technician.
- Results: Safe Air LLC makes no guarantee of a specific energy-cost savings, repair outcome, or equipment lifespan beyond what is stated in a signed service agreement or an applicable manufacturer warranty.
- Company History: References to company history and credentials (licensing, Lennox Premier Dealer and Trane dealer status, founding year) reflect our actual, verifiable record, never a fabricated customer count, review count, or award.
5b. AI Chat Assistant Disclaimer
Safe Air LLC's website includes an automated chat assistant ("Amy") designed to answer general questions and help connect visitors with our team. By using the chat feature, you acknowledge and agree to the following:
- Informational Only: All responses provided through the chat assistant are for informational purposes only and do not constitute commitments, guarantees, or binding agreements of any kind on behalf of Safe Air LLC.
- No Scheduling Commitment: Any reference to scheduling or availability made through the chat is not a confirmed appointment. All appointments must be confirmed directly by a Safe Air LLC team member.
- No Pricing Commitment: Any pricing information discussed in the chat is general in nature and not a binding quote.
- Automated Responses: The chat assistant is an automated tool. Safe Air LLC is not liable for any inaccuracies, omissions, or misunderstandings arising from chat interactions.
- No Liability: Safe Air LLC expressly disclaims all liability for any damages, losses, or claims arising from reliance on statements made through the chat assistant. Use of the chat feature is at your own risk.
For confirmed appointments, pricing, or service agreements, please call us directly or use the contact form.
6. Limitation of Liability
Safe Air LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services or website. We are not liable for service interruptions or delays caused by third-party infrastructure (telephony, hosting, or AI providers), acts of God, or circumstances beyond our reasonable control. Our total liability to you for any claim shall not exceed the amount paid by you for the specific service giving rise to the claim.
7. Website Use
By using our website, you agree not to:
- Use the website for any unlawful purpose
- Attempt to gain unauthorized access to any part of the website or its systems
- Submit false or misleading information through our forms
- Interfere with the proper functioning of the website
8. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Harris County, Texas.
9. Changes to These Terms
We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website or services after any changes constitutes your acceptance of the updated Terms.
10. Contact Information
Questions about these Terms? Contact us: